FAQ'S

1. How do I place a custom order with Sparkle Custom Creations? To initiate a custom order, head to our website and find the "Custom Creations" section. Fill out the form with your specifications, and our team will contact you promptly to discuss the details.

2. Can I request a custom design not listed on your website? Certainly! We encourage unique requests. Contact our customer service team directly, and we'll collaborate with you to bring your custom design ideas to life.

3. What products can I customize with Sparkle Custom Creations? Our customization services cover various products, including apparel, accessories, home decor, and more. Check our product catalog or contact us for specific customization options.

4. How long does it take to receive my custom order? Custom order processing times vary based on design complexity and product type. Our team will provide an estimated timeline during the consultation phase.

5. Are there restrictions on the artwork or images I can use? While we encourage creativity, we reserve the right to decline requests violating copyright laws or containing offensive content. Ensure you have the right to use any images or logos provided.

6. What payment methods do you accept for custom orders? We accept major credit cards and secure online payment options. Details on accepted payment methods will be provided during the order confirmation process.

7. Can I make changes to my custom order after placing it? Changes may be possible during the early stages of processing. Contact our customer service team promptly to discuss modifications.

8. Do you offer bulk discounts for large custom orders? Absolutely! We provide competitive pricing for bulk or wholesale custom orders. Reach out to our team for more information and a personalized quote.

9. What is your return policy for custom items?

We regret to inform you that, under normal circumstances, we do not offer refunds for custom orders. However, exceptions will be made in the event of an error or defect in the product. If you encounter any issues with the quality or accuracy of your order, please contact us promptly, and we will work diligently to rectify the situation. Your satisfaction is our top priority, and we appreciate your understanding of this policy.

10. How can I track the status of my custom order? Once your custom order is in progress, we'll provide tracking information. Alternatively, contact our customer service team for updates on your order's status.

For additional questions or assistance, feel free to contact Sparkle Custom Creations through our website or customer service channels.